Support
Premium Support, Fast Response
Clear replies, clean workflow, and reliable fixes so your business runs smoothly.
Avg response time
< 15 min
Business hours
Workflow
Verified
Clear scope & updates
Fixes & updates
Reliable
Stable delivery
Live support
Best for urgent questions, quick fixes, and active project updates.
- Quick replies for urgent issues
- Best for ongoing projects
- Clear update status and next steps
Premium communication • Clean workflow • Clear updates
Email support
Best for detailed requests, planned changes, and structured task follow-ups.
- Perfect for detailed requirements
- Clear scope + confirmation
- Easy to track conversations
Premium communication • Clean workflow • Clear updates
Support workflow
How support works
We keep support simple: identify the issue, confirm scope, fix it cleanly, and share an update with clear next steps.
01
Report
Send issue details
02
Confirm
Scope + ETA
03
Resolve
Fix + update
FAQs
Support FAQs
Quick answers to common support questions.
Do you offer 24/7 support?
We focus on fast and reliable replies during business hours. For critical cases, priority support can be arranged.
Can you support a website you didn’t build?
Yes after a quick audit. We confirm scope first, then start support.
How do you handle urgent fixes?
Share the issue + screenshot. We confirm the exact fix, provide ETA, then resolve with an update.
Is maintenance included?
Maintenance is available as a plan. It includes updates, checks, fixes, and improvements depending on scope.
What do you need to start support?
Access details (if needed), issue description, and expected outcome. We’ll guide you clearly.
Do you provide reports?
Yes on maintenance plans we can include change logs and monthly summary reports.